Refund & Cancellation Policy
Last updated: 17 October 2026
Because our cakes are perishable and made to order, the following policy applies to all orders.
1. Cancellation by you
| When you cancel | Refund |
|---|---|
| More than 48 hours before delivery | 100% refund of amount paid |
| 24 – 48 hours before delivery | 50% refund (production may have started) |
| Less than 24 hours before delivery | No refund |
Cancellations must be sent on WhatsApp with your order reference. Date changes are free when requested at least 48 hours in advance, subject to availability.
2. Refund-eligible issues
You may be eligible for a full or partial refund, or a replacement, if:
- You received the wrong cake or a significantly different design from what was confirmed;
- The cake was damaged on delivery by us;
- The cake is not fit for consumption;
- We could not deliver your confirmed order.
Please report the issue within 2 hours of delivery on WhatsApp with clear photos, and keep the product until we review it.
3. Non-refundable cases
- Change of mind after the cake is prepared or delivered;
- Minor variations in colour, decoration or toppers on handmade products;
- Spelling errors in names or messages supplied by the customer;
- Damage after delivery due to improper handling, transport or storage (cakes must be refrigerated);
- Failed delivery because the recipient was unavailable or the address was incorrect.
4. How refunds are paid
Approved refunds are paid to the original payment method or by bank transfer within 7–14 working days. Cash payments are refunded by bank transfer or store credit.
5. Cancellation by us
If we are unable to fulfil an order we will inform you as early as possible and refund 100% of the amount paid.
Contact
DE CONFISERIE TRADING W.L.L. · CR No. 254324 · State of Qatar
WhatsApp / Phone: +974 3033 6654 · Email: deconfiserie@gmail.com